Privacy Policy

 

PRIVACY NOTICE - PAONLIN

PAONLIN attaches particular importance to the processing, confidentiality and security of your personal data. We are committed to providing you with personalised services while respecting your privacy and personal choices.

The purpose of this Privacy Policy is to inform you in a clear, simple and complete manner of the processing of the personal data you provide us with, or that our company may collect through the various contacts you may have with us (e.g. Customer Service, paonlin.com, social networks, digital applications, events), their possible transfer to third parties, as well as your rights and options for controlling your personal information and protecting your privacy, in accordance with the regulations in force.

The person responsible for processing your data will be PAONLIN, in accordance with the applicable regulations on personal data and in particular with regard to Article 24 of Regulation (EU) 2016/679 (hereinafter "RGPD").

In this Policy you will find information about :

  • Who we are

  • What data we may collect about you

  • How we collect or receive your data

  • What we use your data for

  • How long we keep them

  • Who will receive your data

  • How we protect them and ensure their privacy

  • How we handle your preferences and rights under the EU Regulation

  • How to contact us if you have any questions about our use of your personal data

  • How we protect children's privacy

 

1. WHO ARE WE?
This website www.paonlin.com is edited by PAONLIN / ETS. A. Linckx & Fils, BE 0412.723.122, with registered office at 21 den Horick, 3090 Overijse. E-mail address: info@paonlin.com

2. WHAT DATA DO WE COLLECT ABOUT YOU?

Personal data" means any information that can identify you either directly (such as your name) or indirectly (for example, through a unique customer number).

The personal data we collect depends on the point of contact through which you interact with us and the purposes of that interaction as described in this Policy and is also limited to that which is relevant and appropriate for that interaction. Visitors to the paonlin.com website who browse our products, information and offers may choose to do so without identifying themselves, and the same applies to browsing on social networks.

Interactions with us can take place via the following contact points:

  • by creating an account and logging in,

  • by making a purchase on our site,

  • by subscribing to one of our programmes or services,

  • by writing to us via the consumer contact forms,

  • or our data collection is limited to the use of "cookies" for website visitors, the terms of which are specifically defined by our Cookie Policy and according to your preferences. For the sake of transparency and clarity, our Cookie Policy is separate from this General Policy.

For customers and others who register for programs or services, we need to collect certain relevant information from you. The information we collect is related to a particular transaction and as part of our business relationship with you. For example, if you make purchases from paonlin.com, we need to collect information to process (and, if necessary, fulfil and ship) your order, to track and bill your order, and to be able to respond to any post-sale enquiries you may have.

For customers and others who sign up for our programs or services, we generally collect your contact information, contact preferences and information that allows us to make recommendations about our products or services that may be of interest to you. We may centralise customer information to organise it in one place, as this helps us to manage our relationship with you and your choices and preferences.

Finally, if you subscribe to our newsletter, we collect your e-mail address.

Depending on the data you provide or share with us, personal data may include information about

  • Your identity and contact details: surname, first name, postal address, e-mail address, telephone number

  • A history of your online purchases, including your orders, their follow-up and your invoices, the amount and type of purchase

  • Your requests via our customer service or public relations department

  • Your satisfaction and feedback on our programmes, services and products

  • With regard to your purchases, payments are made via a secure payment platform, supplemented by control measures, in particular encryption measures, in order to guarantee the security of the purchases made and to fight against fraud. Your bank details are therefore not accessible on the servers of PAONLIN.

We invite you to ensure that your data is regularly updated, either by modifying it directly on our site via your customer account, or by informing us in writing of any modification by referring to the dedicated section " Contact us" .

 

 3. HOW DO WE COLLECT OR RECEIVE YOUR DATA?

In the context of our relationship, the data we collect may be collected through the following contact points:

  • Course on www.paonlin.com

  • Relationship with our public relations departments

  • Contact with Customer Service

  • Forms you fill in online

  • Digital applications you interact with

  • Third-party data providers with whom you share information

  • Satisfaction surveys or questionnaires that you respond to

During your shopping experience you will be able to choose between

  1. log in to your existing PAONLIN account,

  2. create a new account, or

  3. pay as a Guest (also known as Guest Check out).

 

This last buying experience is summarised as follows.

Guest shopping refers to the ability for any customer or prospect PAONLIN to make a purchase from our online shop without logging into an account. Your information is collected solely for the purpose of the payment process and delivery of items or for PAONLIN to comply with applicable laws. In accordance with your explicit consent, the information may be used for analytical purposes by PAONLIN . Similarly, in accordance with your explicit consent, your information may also be used by PAONLIN for communication purposes via its preferred channel (e.g. newsletter subscription).

 

4. FOR WHAT PURPOSES IS YOUR DATA USED BY PAONLIN ?

We may use your data for purposes defined by the nature of our relationship. Thus, depending on the context in which your data is collected, it may be used for one or more of the following purposes

  • Managing your orders

  • Management of personalised content and communications (digital or otherwise)

  • Managing your profile

  • Managing your customer account

  • Managing your requests and customer service PAONLIN

  • Sending newsletters, if you agree

  • Management of our website

  • Managing and improving our products and services, image and reputation

  • Transaction management (secure online payments, fraud prevention, payment and debt incidents)

  • Analysis and personalisation purposes: with your explicit consent (where required), we use your personal data to send you personalised communications (newsletters, offers, invitations and surveys) and to analyse your preferences and habits, anticipating your needs based on your consumer profile.

We ensure that the legal basis for the processing of your data is in accordance with the purpose(s) concerned, which may be, depending on the context in which it is collected:

  • Your explicit consent: for example, to manage our personalised commercial offers, to manage your navigation via cookies under the conditions defined by our Cookies policyor to establish your consumer profile in the applicable cases;

  • The execution of a contract, for example for your access to your customer account, the processing and follow-up of your orders... ;

  • A legal obligation where the processing is required by law, for example, the retention of purchase invoices to prevent fraud;

  • Our legitimate interest: for example, to improve our products and services, defend ourselves or secure our tools.

5. HOW LONG CAN WE KEEP THEM?

We only keep your personal data for as long as is necessary for the purpose for which it was collected. For example, data processed for canvassing purposes is kept for a period of three years from the last contact from you, or until your consent is withdrawn if the processing is based on your consent.

Data processed in the context of our contractual relationship is stored for a period of five years in accordance with the applicable statute of limitations.

With respect to cookies, your choices regarding cookies are retained for six months, cookies have a lifetime of thirteen months, and information collected through cookies is retained for a maximum of twenty-five months. For more information, see our Cookie Policy.

When we no longer need to use your personal data, it will be deleted from our systems and records or anonymised so that it can no longer be used to identify you, subject to retention for archival purposes for the management of claims and disputes and to meet our legal and/or regulatory obligations and/or to respond to requests from authorities authorised to make such requests.


6. WHO CAN ACCESS YOUR DATA?

Your data will be used by the departments of PAONLIN that are concerned with your requests. We ensure that only duly authorised persons have access to your personal data when this is necessary for the purposes mentioned above.

We do not pass on your data to third parties for commercial purposes without your consent.

We will only disclose your information where necessary, and where possible in a form that does not allow direct identification. For example, we provide certain services to third parties who are responsible for delivering a product to you, providers of payment services and fraud protection, third parties who assist us in organising our events, third parties who provide IT services, digital communications and public relations agencies, third parties who assist us with customer service, third parties who assist us with qualitative surveys on our products, programmes or services.

Please note that these partners may act as data controllers, in which case they have their own privacy policies.

You may also choose to disclose your personal data to our partners, advertisers and affiliates, for example via a link to their websites. Please note that these websites have their own privacy policies.

We may also offer you the opportunity to use your social media login details. Please note that in this case, you share your profile information with us. The personal data shared depends on the configuration of the social network platform. Please note that these social networks have their own privacy policies.

 

7. HOW DO WE PROTECT AND ENSURE THE PRIVACY OF YOUR DATA?

We take every precaution to ensure the confidentiality and security of your data and to prevent it from being distorted, damaged, destroyed or accessed by unauthorised parties.

We require our partners and group companies to maintain a similar level of protection for your personal data as we do. The security measures we have in place are evaluated and updated to meet new threats and challenges, as well as new legal requirements in the countries where we operate.

 

8. HOW DO WE PROCESS DATA TRANSFERRED OUTSIDE THE EU?

Because PAONLIN operates in many countries around the world and in order to provide you with a personalised service worldwide, some of your data may be collected, accessed or stored outside your country of residence.

You should be aware that data protection and security requirements differ from one location to another and may not offer the same level of protection as those in your home country. Nevertheless, PAONLIN has taken steps to ensure an adequate level of protection for your data, regardless of its location, for example by using standard data transfer clauses, or any other method provided for by regulation and/or approved by the European Commission (and/or National Data Protection Authorities.) We also require our third party partners to comply with applicable data transfer obligations, for example by contractual clauses, with respect to the personal data they receive on our behalf.

Thus, your data may be processed by the following organisations outside the European Union:

  • Google, headquartered in Santa Clara, United States of America, for the purpose of audience analysis and ad targeting.

  • Facebook, headquartered in Menlo Park, United States of America, for audience analysis and ad targeting purposes.

If you would like more information about these transfers, you can contact us by email, specifying "Question about data transfers outside the EU" in the subject line and explaining your question, at the following address: info@paonlin.com

 

9. WHAT ARE YOUR RIGHTS?

PAONLIN has adopted the data protection and security practices described in this Privacy Policy for all individuals concerned. In addition, we have also identified and taken into account data protection and security measures required at the local or regional level. This includes, for example, those required for residents of the European Union / European Economic Area under the EU General Data Protection Regulation (GDPR) 2016/679.

Your rights can be exercised directly via our customer service department by email at info@paonlin.com

In accordance with the GDPR, you have the following rights to your data:

  • Right to information: you have the right to clear, transparent and understandable information about how we use your personal data and about your rights. You can find all this information in this policy

  • Right of access: you have the right to access the personal data that PAONLIN holds about you, which can be done from your customer account

  • Right of rectification: you have the right to have your personal data rectified if they are inaccurate or obsolete and/or completed if they are incomplete, this can be done from your customer account

  • Right to erasure / right to be forgotten: you have the right to have your data erased or deleted. However, this right may be limited by a legal reason or our legitimate interest in retaining your personal data

  • Right of objection: you may at any time request to no longer receive communications from us regarding our offers, news and events. In particular, you can use the hyperlink provided for this purpose in each e-mail or communication we send you. You may also request to receive non-personalised communications about our products and services

  • Right to withdraw consent at any time for data processing based on consent: you may withdraw your consent to our processing of your data where such processing is based on consent

  • Right to data portability: you have the right to move, copy or transfer data from our database to another. This right applies only to data that you have provided, and provided that the processing is based on a contract or your consent is carried out using automated processes.

You, or one of your legally appointed representatives, also have the right to formulate specific or general directives concerning the retention, deletion and communication of your data post-mortem in accordance with the law.

  

10. HOW TO CONTACT US?

Please contact us as set out below if you wish to exercise these rights or if you have any questions or complaints about the processing of your personal data.

PAONLIN

  • By email info@paonlin.com

  • By mail: Ets. A. Linck & Fils 21 den Horick, 3090 Overijse, Belgium.

For the sake of rapid management of your requests, it is advisable to use an e-mail address.

You also have the right to contact the Data Protection Authority (DPA) if you do not receive a response from us or if the response is unsatisfactory.

The ODA can be contacted through the following information:

https://www.autoriteprotectiondonnees.be/citoyen

  

11. HOW DOES PAONLIN PROTECT THE PRIVACY OF CHILDREN?

PAONLIN has adopted practices to avoid collecting or retaining information from children under the age of 15 in accordance with the law. If we become aware that we have mistakenly collected information from individuals under the age of 15, we will immediately purge that information, except to respond to a one-time question or request from the individual or their parent or legal guardian.

COOKIE POLICY - PAONLIN

 

1. DEFINITION OF A COOKIE

A cookie is a text file that may be deposited on your terminal (computer, tablet, telephone, smartphone, etc.) when you consult an online service using a browser. A cookie allows its issuer to collect or record information on your terminal during its period of validity. For example, cookies enable your terminal to be recognised each time you use it to access an online service containing cookies from the same issuer. The "cookies" mentioned in this Policy also refer to other means of accessing or automatically storing information on your terminal.

2. THE COOKIES WE USE

When you access the Site, a "cookies" banner appears to inform you about the deposit of cookies and to obtain your consent when necessary. We use two main categories of cookies:

  • Strictly technical cookies: necessary for the operation of the site, they are always deposited on your terminal and do not require your consent;

  • Non-technical cookies (audience measurement): these may be deposited on your terminal when you have given your consent by clicking on "Accept". Your consent is the legal basis for processing your data collected from these cookies. You can withdraw your consent at any time from point 3 of this Policy "Setting cookies".

3. SETTING COOKIES

You can change your cookie preferences at any time by clicking on the "Cookie Manager" icon at the bottom left of any page on the Site.

It is also possible to configure your browser in order to oppose, in part or in full, the deposit of cookies on your terminal.

Warning: if you modify the settings, your browsing on the Site may be affected. We decline all responsibility as to the consequences of a degraded functioning of our Services, resulting from the impossibility of recording or consulting the cookies necessary for their functioning and which you would have refused or deleted.

4. DATA COLLECTED THROUGH COOKIES

The majority of the personal data ("Data") collected by the cookies we place on your terminal is anonymised, so we do not collect any personal data.

However, when non-anonymised Data is collected through cookies (IP address, cookie code, etc.), we comply with personal data regulations when processing them.

For more information on this processing of Data, see our Privacy Policy.

5. VALIDITY PERIOD OF COOKIES / DATA RETENTION

Cookies placed on your terminal are deleted within a maximum of 13 months of being placed. Cookies that allow us to retain your consent have a lifetime of 6 months, so we will ask for your consent every 6 months. We retain the Data collected through cookies for a maximum of 25 months.

6. CONTACT

If you wish to contact us regarding the placement of cookies on the Site, you may send an email to info@paonlin.com with the subject line "Cookie Question".